Can't redeem rewards.

I am wanting to use my Ucounts rewards that I have earned over the years before cancelling Ucounts as I moved to FNB. I can't cancel until I use my points or I wil l lose them. For the past month I have been trying to redeem with my card which declines every time. I have sent numerous email and they tell me my pin is reset etc, so I go to the shops, queue, only for my card to decline again. I have now been told they can't do anything about my card and I have to use rewards on the online mall. First of all, everything on the mall is much more expensive and I could find the same product much cheaper elsewhere, and I don't want to fork out R85 for delivery. There is nothing I want on the ucounts mall. I just want to use my points at Clicks and buy my usual. It's really pathetic how nothing can be done. I have asked this matter to be taken up by someone senior,but no luck. Been going in circles with the consultant, who was not helpful. It is almost the end of the month and I will have to pay again for my ucounts subscription to only hack around more to try use my rewards which I have earned. This is one of many fustrations I have with Standard Bank and why I moved to FNB.