Can't receive OTP

<p>Dear Std Bank</p> <p>My son is in America and the Standard bank have changed the settings on his profile giving him no access to his own money. He has an approx 10 hour time difference and is on a cruise liner giving him erratic access to internet.</p> <p>I have been dealing with various people from the call centre, facebook messenger, hello Peter to no avail.</p> <p>My son had emailed the various department with the requested documentation and had no response.</p> <p>We are now on day 47 of this problem with no solution in sight. All I want to know now is how does he get his money out and close his account.</p>