RP
Robin P

1 reviews | Active since May 2014

28 Jun 2016, 16:17

Can't get my access bond sorted - service levels

<p>I want to pay into my bond, but the emails to ********** are returned, I went into the bank and waited 40 mins to be attended to and left, was on the call centre line for more than 10 mins and gave up. Please email me to get this sorted. Thank you, Robin</p>

0
Replies (2)
Standard Bank
Standard Bank's reply29 Jun 2016, 07:58
Official

Good day Robin

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

**********
Standard Bank
Standard Bank's reply08 Jul 2016, 12:33
Official

Contacted Mr. Philip on his land line to have matter addressed.

Thank you for allowing us an opportunity to address your complaint.

We value your feedback and continuous support.

Kind regards

Complaint Resolution Centre

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********** (fax)

**********