VA
Vaughan A

1 reviews | Active since May 2015

24 Jun 2016, 08:33

Can't get dates right

<p>Standard bank has managed to run debit orders BEFORE i get paid. According to the call centre, this can't be fixed until after i get paid. Well done on completely failing your customers, I'll be thinking of you while i sleep at work tonight because i can't get home.</p>

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Replies (3)
Standard Bank
Standard Bank's reply24 Jun 2016, 13:13
Official

Good day Vaughan

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply27 Jun 2016, 06:34
Official

Good day Vaughan

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply29 Jun 2016, 05:00
Official

Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you today 29 June 2016.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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