Can't contact insurance claims department

Why is it that every interaction I ever have with SB makes me want to scream?? The latest is me trying to lodge a claim for the insurance policy I have been paying over the past 6 years. Yesterday I get hold of the call centre to be told my policy is cancelled (which it is not), they transfer me, then tell me they will call me back and then they dont' do that. Today I try and contact their call centre (3 times) and everytime they hang up as someone answers the phones.<br> <br> Please contact me, pathetic pathetic bank, so that I can claim on the policy as per signed agreement.