TL
Thabo L

1 reviews | Active since Mar 2012

17 Jul 2016, 05:57

Can't believe this guys

<p>I have been one of your loyals. All my accounts are with your bank. I could nt believe when you returned my debit orders unpaid three of them then charge meR115 for each. How does ur system work, I did cover for the excess-deposited after realizing money was not going to cover all. What annoys me is that you retured 3 important debit orders, why not 1 covering the excess. No you choose my insurance no wait, 2 insurance premiums. That is so low. </p> <p> </p> <p>I have deposited the excess amount after realizing what was in my account was not going to be enough. </p> <p> </p> <p>Please sone one sought this mess out and make sure my INSURANCE policies are in order.</p>

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Replies (3)
Standard Bank
Standard Bank's reply18 Jul 2016, 07:38
Official

Good day Thabo

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply18 Jul 2016, 10:33
Official

Good day Thabo

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

**********

Standard Bank
Standard Bank's reply18 Jul 2016, 11:27
Official

Dear Thabo

Thank you once again for your posting.

I refer to my email correspondence and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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