Can Standard Bank be trusted with securing your account

<p>On the 24th July 2016 my cellular was ****** and on the 27th of July 2016, R30000 was used from my account to pay for betting services at a place called Hollywood which i never used before. I became suspiciuos that something was wrong on the 28th when i saw my email stating that i was successfully registered for cellphone banking and immediately contacted the bank. I have been banking with Standard bank for nearly 20 years and have stayed away from cellphone banking.</p> <p>I was informed that a standard bank official had contacted me on my ****** phone on the night of the 27th when the services for R30000 were procured and that all the security questions were answered correctly. I informed the bank that i found that rather strange that all of the security questions could have been answered corrrectly without assistance from someone who had access to this information at the bank.</p> <p> </p> <p>Since the incident on the 27th July, I have been left with no funds in my account with only a few debit orders having gone through against my overdraft facility and most of them unpaid. It has been a traumatic few days without any funds. I am surprised that Standard bank didnt even call to find out how they could assist me during this traumatic period. In fact i received a call from Nedbank enquiring if i wanted to switch over.</p> <p> </p> <p>I am requesting Standard Bank to please finalize their investigations by the end of this week as I am seriously considering moving my salary to another bank in order not to be left without funds for a lenghty period.</p> <p> </p> <p>Mr. A. Govender</p> <p> </p> <p> </p>