Can Standard Bank Be Trusted - Unlikely

I posted a review on 2 April 2024 about this bank having charged me a fee for a service I did not request nor do I want. Timeline of interaction posted on hello peter as well email correspondence with Standard Bank follows: 2 April Standard Bank response :They will investigate and revert. 4 April – Standard Bank posts on hello peter that they tried to contact me but they were unsuccessful. They go on to say that they will email me with more information 4 April – I received an email from *****ba Wendy Tambuki a representative from Standard Bank, setting out what I should do to resolve the problem. 4 April –I try doing what she suggests - without any success. I reply to her via email advising her accordingly. I ask in my mail for further assistance on how to resolve this matter. 8 April – I post on hello peter that I have not had a response from her. 8 April – Standard Banks response posted on hello peter - We will revert with feedback as soon as possible. We appreciate your patience. 18 April – Once again, I post on hello peter that Standard Bank has not bothered to responded. 18 April - Standard Banks response to this post - We will follow up with our team and will be in touch. Our sincere apologies for the delay. 25 April – Not having heard anything further from Standard Bank, I once again, I post on hello peter as follows – Standard Bank are just not interested - to date, notwithstanding what they have undertaken there has been no further communication from them! Pathetic service! 25 April – Standard Banks response -: Dear Peter We will follow up with our team and we will be in touch. Sorry for the inconvenience. Kindest regards Standard Bank Hello Peter Team On 1 May, once again the Bank having the audacity for chargingf me for something I don’t want and thaving ignored my previous requests for them to stop charging me, I wrote to Standard Banks Customer Resolutions Centre via email detailing all of the circumstances as described above.

Their (Standard Banks Customer Resolutions Centre) reply “we have received your complaint and would like to inform you that the reference number is ***7. We would like to reassure you that we are attending to your complaint and that one of our specialists will contact you within the next 24 business hours to advise you of the next steps. Today Monday 6 May, and as per usual, Standard Banks up to their skullduggery, confirming in writing saying that they will do something BUT having no intention of DOING anything at all. This BRINGS ME TO THE CONCLUSSION THAT; Standard Bank would have you believe that they are an honourable and responsible banking institution,. Based on my inter action with them it is abundantly clear that this cannot be true. In my opinion, they lack integrity and have no business ethic whatsoever. Shame on them – they just cannot be trusted with anything they say! Standard bank will probably respond with their "normal sorry, we will look into and revert!!!!