Can someone please assist!!!!!!

My friends and I would like to open a stokvel. We made an appointment for the 13th of April. Prior to the appointment my friend went to the Bayside branch CPT to get confirmation of the requirements. We got email confirmation from Lee Ann about the requirements and Thoko was our assigned consultant. When we got there on the 13th Thoko refused to serve us and we had to wait for another consultant. He took his time to serve us as his computer was starting for about 25 mins. After asking repeatedly he came to check our documents and told us there was one sentence that he wanted to see in the letter of employment my friend had. After that it felt like he was coming up with different reasons as to why he cannot help us. We showed him the email we got from Lee Anne listing the required documents and the consultant shook his head and said he doesn't trust anything Lee Anne says as she doesn't know. Thoko was ccd in the email listing the requirements and if they were incorrect why did she not respond to rectify the list? After a while I asked to speak to a manager to try resolve the issue with one specific sentence which was missing and its relevance. The consultant then told me I should share my experience on the ipad. That infuriated me as I wanted to speak to someone but he points me to an ipad. After a struggle some team leader tried to assist us and she came up with more requirements. We triple checked your website for stokvel requirements and even went to the bank to double check but it felt the team at Bayside was not interested in assisting us. The lady said she would escalate the issue to the branch manager who would call me the following Monday. She sent the manager an email but till today I am still waiting for the call. Please can the branch manager from Standard Bank bayside call me! And I need a finite list of requirements for opening a stokvel account. The way we are being treated you would think we were applying for a loan.