Can someone just assist me with linking the Ucount account to my App and stop shifting responsibilty. Its not that deep...

My Ucount account has been de-activated from my Standard bank App for a while. Yesterday I emailed ucount about the issue, and Tarryn-Lee Baatjes responded and said I must contact the Technical Support team and I did, guess what? Fanelwa Mqanduli responded to say I must contact Ucount? This is annoying, I contacted both in one email with subject " Link my ucount on the app and stop shifting responsibility"...no prices for guess why nothing was done after that. I went on Twitter to complain, as ussual they take your details and nothing happen afterwards. Its not that hard guys, I have done this myself previously . This was the case number at Ucount : **********

Dear Miss. Phaahla,

Thank you for your email.

Please contact the Technical Support team on ***or at ********** for assistance on this specific App-related enquiry.

Kindly contact us on 0860 UCOUNT (82 68 68) if you need any further assistance.

Our operating times are:

• From 8am to 5pm, Monday to Friday • From 8am to 12pm on Saturdays

We are closed on Sundays and public holidays.

Kind regards,

Tarryn-Lee Baatjes UCount Rewards Tel: ***Email: **********

Good day

It is my pleasure to assist you regarding your account enquiry.

Should you wish to contact them directly, their contact details are as follows: * Telephone number: 0860 UCOUNT (82 68 68) * E-mail **********

You are welcome to contact us should you have any other enquiries.

Kind regards

Fanelwa Mqanduli Customer Contact Centre E-mail Unit