Can someone from standard bank assist me ?

I got a restructure for my car, when I wanted to commence with repayment the standard bank rep gave me incorrect repayment date and I ended up with an arrears on my account. Without any prior communication of this my account was taken to legal and I was threatened that my car will be repossessed if I don’t make immediate payment I paid my arrears (included in this arrears were amounts that could not me explained to me) now I am requesting for statement so that I can query unexplained amounts and I was told that I could not be help because I have another arrears caused by Holland insurance that I didn’t even apply for. I called the help line and after 30 min of no assistance I took to hello peter because I don’t know what to do.