Can not change a debit order date

I have been a standard bank client for many years and have not missed payment on a home loan bond ever.<br> This morning I phone their client service call centre to request them to change my debit order date from the 25th to the 1st of each month.<br> I was put on hold more than twice, not to mentioned that they are always experiencing high volume calls.<br> Eventually when the consultant could help I was informed that I need to write a letter and fax it to their customer service stating why I need the date to be change.This is totally unacceptable. I work for a bank and changing a debit order date does not need a geniuses or a fancy system and can be done immediately.<br> I don't understand why I have to write a letter stating why I want to change the date and who in this day in age still uses a fax number. The consultant said they do not have an email facility and only have a fax.<br> It is very disappointing that one of the biggest bank in south Africa, with a moving forward slogan doesn't have an email facility and still uses fax.