Can no longer rely on Standbank Card transactions - customers need to check every transaction don't rely on their information.

Standard Bank harassed me with 5 sms for outstanding R25 over just over a week. I then recieved a phone call also for the same amount. I informed them that I had already paid the full amount. I requested that the due date should move from 20th of the month to 5th. This was agreed to. Today 8th a recieve an sms stating I did not pay and keep to the payment plan. Looking on the statement the payment shows on the 4th January. The message states office hours are 8am to 7pm, yes 7pm, yet when you call that stated number one is informed that the hours are 8am to 5pm.

So their call center cannot be re**** on Their sms cannot be re**** on Their call agent cannot be re**** on Their bank statements cannot be re**** on. Can one actually rely on the transactions that they put through Can one rely on them capturing the payments one makes.

It is now clear that Standard Bank no longer has a normal banking system that can be re**** upon. Customers will need to check each and every transaction.