CAN NEVER GET HOLD OF THE BAN****! TO ASSIST

I am extremely upset and disappointed with the service i am receiving from standard bank. first and foremost i need you guys to understand that i have been banking with standard bank since my 1st account that has been over 10 years now. i am a young professional that quite frankly deserves some professionalism from they bank. I have tried calling and even requesting to be called but NOTHING! when i call i never get help or it rings for a full 20 minutes waiting for a consultant to answer. I want to open an investment account as well as a savings account on the APP but i cant seem to do so as it says standard bank does not have my details ??? how does it not have my detail how did i open my current account then if i didn't have to go to the branch and hand in my documents.

with how everything has been handled by the bank when you respond DO NOT tell me i need to go to the branch because that will be me moving to another bank. you will send your guys to come verify what needs to be verified to my house.