AP
Andy P

1 reviews | Active since Mar 2021

24 Mar 2021, 13:27

Can it be ??

I am utterly disgusted to think that a bank I have been loyal to for 34 years, ran many business accounts through, supported all the way says thank you by shoving you to the curb when I dispute a *****ulant transaction. I am a 78 year old male, I am the victim to a *****ulant episode, I approached Standard bank for their help in the matter and their reaction "Sorry, not my problem!" It started when I received a call, my true caller showed "Standard bank ***** devision" as did the person mention on the other end of the line(I'm guessing the ****** must have picked up my account/card details somewhere). The person said they suspected *****ulant activity on my credit card. I went through a series of what I thought at the time to be protocol questions, and I was told that the transactions has been stopped and the card cancelled. The following day I checked my online banking and saw that transactions had been going down on my credit card and that I was now nearly R9000 worse off. I queried the bank, again spoke to the ***** division who assured me that they'll look into the matter and resolve it. A few days and many traumatizing calls later the conclusion is " Not our fault, sorry!" and I am the one to be held liable for paying back money I never used that was ****** from both myself and Standard bank that they could have prevented. What ticks me off is that they allowed the remaining balance on my credit card to be exhausted and I am now liable for it, they point blank refuse to reimburse it. They say that they supposedly reversed the transactions the card's limit could not carry, (obviously), but they allowed the transaction to the value of the available balance through and now hold me liable for it !??? They completely refuse to be on the client's side here, probably too happy for the extra money I now have to pay this awful bank. This must be the bank with the lowest respect for their clients or investors I have personally encountered. If you ever think of opening an account , getting a credit facility with these guys, know that with the high level of online ***** and ****s in our modern days, when you fall victim you will bare the burdon yourself, they simply shrug their shoulders and say "you owe us though" . Pathetic!!!! You should be ashamed of yourselves treating loyal customers this way. Your slogan goes "it can be" , It should be "Can it be ???"

0
Replies (4)
Standard Bank
Standard Bank's reply25 Mar 2021, 04:40
Official
 Hello Andy
  Thank you for posting your comment.  We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  We apologize for the inconvenience and undue frustration, this has caused.   We greatly appreciate your continued support   Kind regards
 Complaint Resolution Centre
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AP
Andy P's update25 Mar 2021, 11:32
Reviewer Update
Can it be???
I am awaiting for your response, as I experienced already, it will be investigated and nothing happens . This is disgusting putting your customers over the limit on the credit card on ********** transactions. They should never been considered , as they were over the limit let alone gone through in the first place.
Standard Bank
Standard Bank's reply26 Mar 2021, 09:10
Official
Hello Andy
  Thank you for posting your comment.  Please have a look at your e-mail and respond accordingly.  Kind regards
 Complaint Resolution Centre
Standard Bank
Standard Bank's reply29 Mar 2021, 09:12
Official
Hello Andy
  Thank you for posting your comment.  Please have a look at your e-mail and respond accordingly.  Kind regards
 Complaint Resolution Centre