1 reviews | Active since Oct 2016
Can I trust Standard bank with my money - providing incorrect home loan statements.
I need a statement or an IT3 of my home loan account for the period 1 March 2015 - 28 Feb 2016 for SARS purposes. I've been to my branch 3 times (Mon 2 July, Wed 4 July and Thurs 5 July) and spend a total of around 90 minutes waiting in queues, explaining my problem and listening to call centre music. 3 times I've been given a statement for 1 July 15 - 28 Feb '16 and an incorrect IT3 covering only the expenses 1 July - 28 Feb. I'm desperate as SARS is threatening me with legal action if I can not provide the correct statement. How can anybody entrust their money to a bank who cannot even get this right?
Dear Elsa
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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Dear Elsa
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Dear Elsa Naude
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear Elsa Naude
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear Elsa Naude
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear Elsa Naude
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***