Can I have my money back please

I attempted to register a company through Std Bank's BizConnect site, and paid R175 into a STD BANK account. I was then told that the registration didn't go through due to a technical glitch and that I would be refunded. I gave Std Bank my bank details on 4 Nov 2015. It is now 9 Dec 2015 and I have not received my refund!<br> <br> Each time I email BizDirect, I get utterly stupid responses that do not address what I am asking, and the reference number keeps changing. Could you get your consultants to actually read emails before responding with the same generic response?<br> <br> On top of that, when I activated my CIPC account directly with the CIPC, the Std Bank name reservation somehow went through to my CIPC account (even after I was told the application was cancelled on Std Bank's side), and I lost R50 because of that.<br> <br> I am sick and tired of following up. Can I please just have my money back!!!<br> <br> Reference numbers: ***7, ***3, ***0, ***9 and ***0.