Can I have a response please?

I opened an account on Saturday. (After being sent to hell and back to get all the paper work STD Bank required) to find that the system is offline and they opened an account Manually apparently. According to STD bank I qualify for a Prestige Account with a Prestige Banker. I have been waiting since SATURDAY for an account number to give to my H.R / Payroll department because Payroll locks tomorrow at 12am. Since when does it take so long to open a stupid account? Phone the call centre and you get transferred all over the show. Requests to speak to the Branch Manager or The prestige Banker (Vanessa) is close to mission impossible as the phone just carries on ringing. I have yet to receive a response on the numerous emails I have sent out. (When the call centre try and assist they do not find any account under my I.D number)<br> <br> So STANDARD BANK. WHAT'S GOING ON???<br> <br> Do I need to go to a different bank? If I do not have an account number by 4pm I will just go to ABSA. Your service is even worse than FNB to be honest.