NM
Ntombifikile M

1 reviews | Active since Nov 2020

02 Nov 2020, 08:13

Can I get help

Good morning I'm Ntombifikile Mapelo from Eastern Cape Port Elizabeth. On 16 May 2020 I gave my husband a bank card to withdraw money on ATM and he left me on the car since I was not feeling well. Within a minute he called saying the he lost a card and when I check on my phone the first 10000 already withdraw. I tried to call a bank to stop it the last 6000 withdraw when I was talking with a guy at standard bank. But the bank refused to pay me the money since my husband withdrawing. In October I visit the back to register my online banking I notice there is a company deducting R198 month when I ask the bank they said its Authorised bank card when I asked when did it start to deduct. It started on May I don't feel safe because I never authorised anything like that. The name of company NUPAY/01161****0 MY CONTACT NO ***

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Replies (1)
Standard Bank
Standard Bank's reply02 Nov 2020, 09:38
Official
Good day Ntombifikile,

Thank you for posting your comments. 

Your matter was escalated accordingly.  We will revert to you as soon as possible. 

We apologize for the inconvenience and undue frustration, this has caused. 

Kind regards
Complaints Resolution Centre