Can get them to respond to my queries!!!! Going to branch does not even help!!!!

Item: Standard Bank
Rating: 1
Author: wessel S

Blocked my account last week Thursday after i sold a vehicle. Snet all documents to prove that I was expecting the funds. They still do not get back to me or do anything about it.

Went in to the branch twice. Called the call centre more than ten times. Each time with the promise that someone will phone me back.

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

10 Sept 2019, 15:24

Dear wessel

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank's reply10 Sept 2019, 15:24

Official

Dear wessel

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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wessel S's updateReviewer Update

10 Sept 2019, 15:27

Hi

Thank you for your response. Once again i had to call and waist 45 minutes worth of airtime with no one responding to me. I cannot buy airtime anymore to follow up becuase YOU HAVE BLOCKED MY ACOOUNT. CAN SOMEONE PLEASE ASSIST ME???

wessel S's update10 Sept 2019, 15:27

Reviewer Update

Standard Bank's replyOfficial

13 Sept 2019, 11:20

Dear wessel

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been responded to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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Standard Bank's reply13 Sept 2019, 11:20

Official