calls ignored

I've been struggling to open a bank account with Standard Bank for over a week. I call the call centre, have to wait for eternity through all the options to get to an operator who tells me someone will phone me back. After two days of not hearing anything I go through the whole process again only to be told that my request was never logged. Then I re-log it, asking to be contacted the same day only to be ignored again. The worst part is that Standard Bank's service is so pathetic I moved everything to FNB years ago. But since my home loan is with Standard Bank I still have to deal with the incompetence!