Callous Standard Bank cancels Ucount rewards

My husband recently died. In settling his affairs I spoke to Standard Bank who said they would transfer his Ucount rewards to me. Since he died his account was recently frozen as is required for his estate to be handled. As his account was frozen his Ucount awards payment stop-orders were not processed. Despite arranging this beforehand with Standard Bank they now told me his Ucounts have been deregistered due to non-payment and therefore forfeited. I would furthermore need a letter from the High Court to declare him dead in order to reinstate them. Their departments do not talk to each other. They are very quick to cancel the rewards that took a lifetime to build and their response on the phone is very disinterested. The hoops they create are outrageous and I feel totally despondent . I am devastated by Standard Bank's approach - I fear they do not care about their customers at all.