RR
Rambodos R

1 reviews | Active since Mar 2009

26 Feb 2015, 23:45

Calling or texting client prior to stopping a card

I recently did a PayPal transaction and got my card blocked without being called or warned!<br> This is BS! The bank greatly inconvenienced me by stopping my credit card without warning, when I called the call centre, they claimed that they \normally do""; to block my card UNLESS you have got hold of me or a client. What Standard Bank initially did was send a message to call the credit card division asap; but it seems only after the card had already been blocked. <br> I have a R70 000;00 facility overdraft on that card;I know they are \""in all good intentions\"" trying to protect \""their money\"""

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Replies (1)
Standard Bank
Standard Bank's reply02 Mar 2015, 08:51
Official
Hello attidude,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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