Called, visited the branch and emailed my "private banker" - No resolution

I have contacted Standard Bank via email (private banker), multiple phone calls and in-branch. They simply refer me to another department, and no one can resolve the issue. When I attempt to transfer money from the access bond using my banking app, I receive an error message that says, "TransferFrom not enabled in ViewAccountDetails." To try and mitigate this, I tried using my online banking on my computer. The account doesn't even show in my portfolio. Worst of all is you want me to upgrade to a better account.