Call me when you want your money

<p>Disgusting service by your call centre. I called to query banking details on my newly approved home loan as I believe you have the old incorrect ones. </p> <p>1. I get the first agent asking me security questions that I did not set up with the bank, and she says I have to go the the bank as I failed the questions. I asked to speak to a manager as this is impossible and they clearly have outdated info on me</p> <p>2. I get put through to a useless manager called Carmen who tries to tell me this is an 'enhanced' security process that was put in place. She asked me 2 questions which I clearly answered correctly, she then put me on hold to unlock my account which should take seconds. I was on hold for >5mins and cut the call</p> <p> </p> <p>If you want my new banking details, call me. </p>