Call Me Back

Item: Standard Bank
Rating: 1
Author: Lynn B

Made a call today at 15:43 to reverse a DMC payment that was deducted from my account number; however for 15:57 (10 mins 58 seconds) I was holding and listening to music with the consultant not once coming back to tell me what she is doing and why I'm holding. My airtime ran out and neither did she call me back to apologize and explain why I had to wait so long.

Can someone please call me back and sort this out. It is the third time this week that consultants put me and hold for more that 10 mins each. This is ridiculous and starting to work on my last damn nerve.

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

31 Mar 2020, 16:21

Dear Lynn

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre

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Standard Bank's reply31 Mar 2020, 16:21

Official