AS
Alastair S
1 reviews | Active since Feb 2025
13 Dec 2021, 10:35
Call me
Nobody has gotten back to me about the issue I am having. I can't access my account at all. I get disconnected when somebody transfers me between departments I dont get help over email I filled in a 'call me back' option on the website 2 or 3 days ago and nobody has celled me back yet Now the website 'call me back' feature doesn't load properly anymore
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
13 Dec 2021, 15:16Dear Alastair S
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
Standard Bank's reply13 Dec 2021, 15:16
Official
Dear Alastair S
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
AS
Alastair S's updateReviewer Update
13 Dec 2021, 17:35Well it's been another 2 hours since that reply and no contact has been made yet. Its just a phone call.
I've used my whole months worth of airtime trying to contact somebody there. And I can't buy more because I have no access to my account. So thanks for that
I've used my whole months worth of airtime trying to contact somebody there. And I can't buy more because I have no access to my account. So thanks for that
AS
Alastair S's update13 Dec 2021, 17:35
Reviewer Update
Well it's been another 2 hours since that reply and no contact has been made yet. Its just a phone call.
I've used my whole months worth of airtime trying to contact somebody there. And I can't buy more because I have no access to my account. So thanks for that
I've used my whole months worth of airtime trying to contact somebody there. And I can't buy more because I have no access to my account. So thanks for that
AS
Alastair S's updateReviewer Update
14 Dec 2021, 07:32Still no response from anybody Standard Bank. Nobody has contacted me.
AS
Alastair S's update14 Dec 2021, 07:32
Reviewer Update
Still no response from anybody Standard Bank. Nobody has contacted me.