Call centre waiting time just mad!!

<p>Called the call centre: secure code division on Sunday morning. They referred me to a Branch. Waited this morning in branch while my business banker attempted to reach them. 20 min later - she was transferred to the wrong department. 45 min still later she was assisted. The information she passed on has still not resolved my query. Since then I have waited for 30 min to no avail. Called the complaints centre and got told by Serisha Megan that my wanting to complain about a waiting time for calls to be answered did not classify as a complaint, and that I should either wait or go back to my branch.</p> <p>This has got to be the most appalling call centre service ever!!!!</p> <p>PS: Been banking with SB for over 40 yrs. Hate to wonder how new customers feel. No wonder it has the rating as The Bank in SA with The Most Client Complaints.</p>