Call centre understaffed?

Item: Standard Bank
Rating: 1
Author: Neal G

Don't think it is normal to be on credit card line for 1 hour and 10 minutes and still holding.... See they want to lay off employees but cant handle calls with the employees they have .Am booking airline ticket on the internet and by the time I have standard bank help me the price would be up. Really poor service

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

27 Mar 2019, 19:45

Hi Neal

Thank you for posting a comment.

We will follow up on this matter and we will be in contact with you as soon as possible.

Regards,
Complaint Resolution Centre
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Standard Bank's reply27 Mar 2019, 19:45

Official

Hi Neal

Thank you for posting a comment.

We will follow up on this matter and we will be in contact with you as soon as possible.

Regards,
Complaint Resolution Centre
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Standard Bank's replyOfficial

01 Apr 2019, 10:54

Good day Neal

Thank you for your posting.

As per your response, the matter has since been resolved.

We appreciate you bringing the matter to our attention.

Regards,
Complaint Resolution Centre
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Standard Bank's reply01 Apr 2019, 10:54

Official