JM
Janetta M

1 reviews | Active since Nov 2013

10 Dec 2015, 09:20

Call centre phoning wrong number dropped call

I spoke to a lady, she is looking for my husband, I said to her they phone twice already they must phone him on the correct number as I cannot assist them, as they do not want to tell me why they are phoning. She dropped the call in my ear. Call received 08:49 from ***. I am a client with you but will move over to another bank with proper trained people.

0
Replies (1)
Standard Bank
Standard Bank's reply10 Dec 2015, 15:01
Official
Hello janettaschoonbee,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
***
*** (fax)
***

Best regards,