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Philip B

1 reviews | Active since Oct 2014

15 Oct 2016, 10:33

Call Centre not staffed

<p>I tried phoning the call centre on Friday 13 October 2016 from 14h00 till 14h40. No answer.</p> <p> </p> <p> I tried the number ***for 20 minutes only hearing the lie about "high call volumes".</p> <p> </p> <p>Then i tried ***for 20 minutes. Also just hearing the music and the "high call volumes" lie.</p> <p> </p> <p>Shame on you Standard Bank. Please emply more people in your call centres so that there will be some people on duty on a Friday afternoon. Nobody believes your "high call volumes" lie. You are just too stingy to emply enough people.</p>

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Replies (4)
Standard Bank
Standard Bank's reply17 Oct 2016, 14:35
Official

Good day Philip

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

***

*** (fax)

***

Standard Bank
Standard Bank's reply18 Oct 2016, 10:57
Official

Good day Philip

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

*** (fax)

***

Standard Bank
Standard Bank's reply20 Oct 2016, 08:28
Official

Dear Philip

Thank you once again for your posting.

I refer to our email correspondence and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

***

PB
Philip B's update20 Oct 2016, 10:18
Reviewer Update

Standard Bank admitted that their call centre is technically unhealthy as well as understaffed. They claim to be addressing these issues.