Call centre level of service

<p>I have for the third time in the current year received unauthorised debit Orders going through my account. In the first instance i ignored it, in the second instance i was changed fines due to my account having no funds even though the i had never approved any debit orders in the first place and now currently i have seem another debit order and debit order fee going through my account that i have never approved. The is no statement received from standardbank thats a cetain debit order has been approved or authorised and to what it relates all you see is the amount in your account as a deduction. Worse of all is for the past hour i have been on the phone trying to call both the call centre and the ***** helpline. I have spend R130 in airtime for a transaction that cost me R89.90. I have yet being able to get through to a call centre after all the waiting today. the last time this happened the effect was the same and standard bank did not reverse the transaction or the penalty the had imposed. This level of service ias totally unacceptable and has gone on for too long. What must be done can some one please help?</p>