call centre Incompetence & lack of organisation

Our family has taken the responsibility to take surety for a young orphan child to study, On 14 Jan requested documents were submitted at a branch in Phuthaditjhaba, on the 19th Lebogang Nkuna communicated with the applicant to re-submit documents again & this was done again on the 20th with the assistance of Benny Mohlakane at the Phuthaditjhaba Branch although it was clear that there was miscommunication between the call centre and the branch as some agents could find the evidence of the submissions and some couldn't. <br> the applicant resubmitted on the 21st & 24th January again (very same documents). <br> <br> It only came to light on the 30th was it indicated that the submission was supposed to be done online & only now we receive an sms stating: \We regret to inform you that your student loan application was unsuccessful due to required documents not being received within 10 days."<br> <br> it's unfortunate that this application was declined due to the non-compliance of STD bank employees"