1 reviews | Active since Aug 2016
Call centre for what?
<p>I tried at least 3 times to contact the call centre about queries for reversal of bank fees, but I'm never put through to a consultant. According to the bank I own money due to bank fees that I find were unfairly charged. I find the lack of efficiency will affect me because I'll have to pay overdraft fees, but in actuality the bank owes me money. So will they pay me an overdraft fee? The bank charged me 52c as an overdraft fees, but the fees were reversed. I would that 52c back! And the reversal of the fees I was charged.</p>
Good day Bryan Clarke
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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Good day Bryan Clarke
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Good day
I'm still awaiting your response regarding my complaint about the fees I was charged even though I have no connection to the debit order. According to your response I would be contacted, but it's the 3rd of October and I've still not been contacted. I'm being charged interested on the fees which I also find unfair due to Standard Bank's inefficiency
Good day
I'm still awaiting your response regarding my complaint about the fees I was charged even though I have no connection to the debit order. According to your response I would be contacted, but it's the 3rd of October and I've still not been contacted. I'm being charged interested on the fees which I also find unfair due to Standard Bank's inefficiency
Will I also be put on the waiting list again, before I get contacted??
Will I also be put on the waiting list again, before I get contacted??
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
Thank you for being a loyal customer.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
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Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
Thank you for being a loyal customer.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
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