CALL CENTRE DON'T EVEN KNOW HOW TO ASSIST A CUSTOMER WITH A STATEMENT

I have been trying for 3 days now to get Standard Bank to send me a Statement of my home loan for period 1 March 2020 to 31 January 2021. I have been sent from pillar to post by the Call Centre, all with the excuse that the system does not allow them to send statements to customers. What I don't understand is that I NEVER had this problem when I phoned the call center and requested a statement in past (and I have the e-mails proving that the Consultant mailed it to me). So how can they mail it to me within 10 minutes the one day, and then all of a sudden the system does not allow then to do it ?

I need my statements at different times through the year, and a requirement from my accountants, and Standard Bank are now taking away my RIGHT to access my own information WHEN I NEED IT !!!!

If Customer Service cannot assist me when I need information from them, I want Standard Bank to send me MONTHLY Statement so I don't have to deal with the UTTER INCOMPETENCE from the Call Centre.

If I do not receive my statements on time for my Provisional Tax Calculations to be done by my Accountant, STANDARD BANK WILL BE HELD LIABLE FOR ANY SARS PENTALTIES THAT I HAVE TO PAY FOR LATE SUBMISSION.