Call centre - Conflicting security questions | Now I am blocked ????

I called into standardbank to track a new card arrival, their security questions are utter ******* and conflicting to say the least, they give two conflicting statements in one questions, I was then told that I am now blocked because I failed two set of security questions!!! Why can't you just be like FNB and have the customer approve a request on their banking mobile APP!!!

Disgusted with your service!!! I don't even know where my card is now because of your conflicting security questions!!!

Disgusted with the service

I want my profile unblocked and I want to know where on earth my new card is without having to answer false positive security questions!!!!!!

I will be moving my banking to FNB