Call centre charm

Logged a call with Standard bank merchant services about the company card machine not working. After several attempts at solving the problem telephonically the gent opened a case for technicians to assist.

After a week I phoned to follow up and the reference number didn't exist and the call could not be traced.

I was more than a bit irritated at the start of the call. Very charming lady (obviously working from home) tried to check my reference and call logs and logged a new call and advised technicians will confirm the address within 4 hours.

Technicians arrived the same day and resolved the issue in no time.

Huge thank you to the call centre lady.