Call centre can't help - system offline

Item: Standard Bank
Rating: 2
Author: Chris N

Transaction on 08/03/2015 vanished from my statements. Luckily I made a screen shot to proof the transaction. Phoned the call centre only to hear that the system is down I need to call back in 60 minutes. It was freaking urgent! I am not paying my service fee for next month. I am gonna move. Pathetic service.

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Replies (1)

Standard Bank's replyOfficial

25 Mar 2015, 07:23

Hello mine_to_say,

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply25 Mar 2015, 07:23

Official