Call centre and staff members are up to ####

I app**** for a personal loan i have 2 address because i did not mention the address on system i was told i need to update my proof of residence to the one i mentioned on a recorded line, agent Monakali, Matshidiso advised i need to update this at the branch Saturday i went to sandton city waited roughly 20min or so teller advised she cannot accept my proof or residence they need a recurring bill that comes to my premises on a monthly basis which i think is ##### up, not everyone has accounts!, this has been an inconvenience to me wasting my time money and another delay in my personal loan. is this your way of MOVING FORWARD?? i will be cancelling my loan request and closing my account and moving to a bank that can cater for my financial needs.