CALL CENTRE AND SERVICE

Whats the point of having an online/telephone service if you can't be assisted with anything ONLINE?? everything is done at a branch. VERY USELESS, I have been calling for months with regards to different enquries and everytime I get told that I have to go to a branch. This is seriously not on!! I f they conduct a security check why can't I be helped?? I then went to a branch in PTA CBD where I THOUGHT I have been helped, 48 hours later I still can't receive my one time pin on my new number because the lady who assited me registered me for things I didnt even need help on. THIS SUCKS!!! So much hassles. And its been months now, and yet the one time I had time to visit a bank I wasn't helped. Someone PLEASE suggest a bank with less hassles.