Call centre and order tracking

Standard Bank's call centre is doesn't help the bank's customers. The options aren't thought out. Many of the customers don't have landlines anymore, and the call centre really waste one's time with marketing messages. Considering, that the bank moves away from direct customer contact with their branches by phone, the call centre does not fill that communication gap.<br> . Currently I am trying to trace a UCOUNT on-line mall purchase, the call centre can only tell me \it is on the road". I noticed that one customer complained that the couriers did not give him enough time to reach the door"