Call Centre and New Website

The whole lead up to the new website has been confusing. On trying to help my wife connect after many months not accessing web banking, she was not sure of her password, selected the 'Forgot Password' link and received the response something like This feature is not currently available. Having been encouraging her to use web banking, this did not encourage her at all. We gave up immediately. I called helpdesk this afternoon who initially did not want to give me advice because they wanted her card etc details. She is at work and I do not have those details. It took a while to convince him that this was not a security issue but an enquiry about why the procedure would not work. So I migrated myself to the new site. ON the registration page there is a Terms and Conditions acceptance. Only after looking very carefully could I see a faint almost greyed out checkbox to the left of that prompt. That just confirms my point that the design of this website and the whole migration procedure is poorly managed. I migrated my bank accounts away from Standard 5 years ago because of decreasing competence at the bank. My wife will now probably take her account elsewhere.