Call Centre agent promised to get back but did not

I being a new customer of Standard bank also wanted the Ucount rewards programme, however in this process I was advised that I will not be able to get any points because my old LOAN account was not closed. I have advised the call centre that this was closed and that I even have a paid up letter to prove this. The agent from the Ucount department said that I should this out with the Access Loan department. <br> <br> I then called this department and an agent \Tsakani Sithole"assisted me and explained what had went wrong she then gave me her email address and said that I should her the paid up letter and 5 working days letter I should send her a reminder email and she will then give me the correct letter so that the systems will update. <br> I advised her on the recorded line that I will give her a day extra"