Call Centre Agent Asleep and Unhelpful

I spoke to Joseph to activate my card for international travel. He is absolutely awful. Someone should listen to his telephone manner. The verification failed the first time, which has never happened to me before, and then when we tried a second time, he was so bad, I eventually hung up on him. I will try to phone again later and hopefully I will speak to someone else. The made the call at 10h37. Please get the call centre manager to listen to the phone call. It was really, really bad.