call center services and feed back is poor

I really regret doing a credit card application with standard bank i was told it takes 5 to 7 business days to complete the application. i did the application on the 12 September and sent all my document through on the same day. i received a call on the 13 September to say i forgot to send my bank statement which i then sent through as well today is the 23 i called in the 20 21 22 to get feed back regarding the application all i get told is we will sent it trough to the online team as they can not help me. I really regret using Standard bank should have done my research and gone with a different bank .