Call center service

I contacted standard bank call center on the 2nd August n they said am failing security checks n they said I must go to the nearest branch. I went to the nearest branch which was woodmead n I was told that they can only help me with debit order reversal for two months n the rest I must do them on line n I told them my online account is not working n they tried to help me with the online banking but my account was saying online security issues we must call the call center n when we call them they said everything is resolved I must try today after 2pm n I did that but it still giving me the same error again. Can u call me or resolve the issue because I don't have time to be coming inside the bank where I stand on the queue for an hour without being helped n then after that we call a call center that is also useless. Resolve my online banking issue an call me because I don't have time to come to the bank during my working hours