SP
Stiaan P
1 reviews | Active since Aug 2019
05 Aug 2019, 17:01
Call center not answering the phones
Standard banks call center is experiencing high call volumes the whole day! I tried several times during day to get through to someone at ***and ***that can give me a settlement amount on my car, but to no avail. Even after holding on for ten minutes at one time you still don't get connected. Please ensure that your call center is adequately staffed to manage the volume of calls.
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Replies (3)0
Replies (3)
Standard Bank's replyOfficial
06 Aug 2019, 10:18Dear Stiaan Prinsloo
Thank you for posting a comment.
One of our consultants will be in contact with you as soon as possible.
Regards,
Complaint Resolution Centre
One of our consultants will be in contact with you as soon as possible.
Regards,
Complaint Resolution Centre
***
Standard Bank's reply06 Aug 2019, 10:18
Official
Dear Stiaan Prinsloo
Thank you for posting a comment.
One of our consultants will be in contact with you as soon as possible.
Regards,
Complaint Resolution Centre
One of our consultants will be in contact with you as soon as possible.
Regards,
Complaint Resolution Centre
***
Standard Bank's replyOfficial
15 Aug 2019, 11:40Dear Stiaan Prinsloo
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply15 Aug 2019, 11:40
Official
Dear Stiaan Prinsloo
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
SP
Stiaan P's updateReviewer Update
15 Aug 2019, 16:04Thank you Clint, the feedback and the commitment to address the highlighted issues was appreciated.
Stiaan
Stiaan
SP
Stiaan P's update15 Aug 2019, 16:04
Reviewer Update
Thank you Clint, the feedback and the commitment to address the highlighted issues was appreciated.
Stiaan
Stiaan