Call Center is a nightmare

<p>i have called the call center today to get some assistance from the loans department and was kept on hold for over 30 min and the impression i have receive from the manager was that he was not interested with my fustration and his approach was put up or put the phone down as there was nothing he could do and the fact of the matter is that having a call center should be a convience not place to wait for 30 minute and still have no joy or even an inter departmental email as to please contact this client take my details forward it to the neccessary department would have been alot better than well all we can do is put you through and you will have to wait </p>