JL
Johan L
1 reviews | Active since Jun 2012
26 Nov 2020, 16:33
Call center ill informed
According to Standard Bank TV ad, receive R500 back if you make an online transaction of R5000. I also received a newsletter in which they offer up to 35% discounts on Emirates flights, as well as 5% off on hotel reservations made via booking.com. I phoned, first the credit card division, since this is where I made the online transaction. The lady I spoke to were completely clueless. She then transferred me to another gentleman, who also had no idea what I was talking about, and insisted that the newsletter which offers discounts on certain items, was definitely a ****
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Standard Bank's replyOfficial
27 Nov 2020, 04:25Hello Johan
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards
Complaint Resolution Centre
*** *** (fax)
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply27 Nov 2020, 04:25
Official
Hello Johan
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards
Complaint Resolution Centre
*** *** (fax)
***