call center dismal with no help at all

i went to an atm to draw cash .. the monies went off my account but the atm had mel functioned it says we cannot process your request due to a technical problem .. this is the slip that came out the error code was 0023 i called the general claims dep on ********** 000..they at first told me to wait 24 hours 2 days later after daily calling them i have had no luck with them the security question are absolutely ambiguous and so out dated questions like when did i take out the credit card . seriously man i had this account for so long do i have to track the date when i took my account out with them personally i think standard bank does this so that they not indundated with calls i do understand the security side off things ..but put into place questions that are recent and not like 20 and 30 years ago